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Utility Billing
Chris Thatcher
Utility Billing Supervisor
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Halley Burnside
Sr. Utility Billing Clerk
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Krystal Gonzalez
Utility Billing Clerk
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101 South Powell Parkway
Anna, TX  75409

NEW Ph: (972) 924-2432
Fax: (972) 924-2760

Monday - Friday
8:00 am - 5:00 pm
The Utility Department strives to provide outstanding customer service for the residents and businesses of Anna. We partner with Bradshaw & Son to make sure your needs are met for trash and recycling services.

The City of Anna Utility Billing Department is responsible for customer services related to water, sewer, trash, and recycling. We can assist you with:
  • setting up new service
  • disconnecting service
  • account changes
  • work orders
  • billing

Customers are billed on a monthly basis. The monthly services on the utility bill are fees related to council-approved rates for water, sewer, and trash services. The Utility Billing Department is always happy to explain in detail anything relating to your utility bill. Our team is ready to assist you with general inquiries relating to the City of Anna utility services. We can be reached Monday though Friday from 8:00 a.m. to 5:00 p.m. at 972-924-2432. We welcome you to use our on-line services to print forms and pay your utility bill on-line.

For Emergencies after 5:00 p.m., please call 214.585.7725.

City of Anna • 111 N. Powell Parkway, P.O. Box 776 • Anna, TX 75409-0776 • Ph. (972) 924-3325 • Fax. (972) 924-2620
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