Utility Bill Payment Options
Utility Billing provides multiple options for neighbors to pay their utility bills. Neighbors can set up e-billing, make a one time payment online, utilize the payment kiosk outside of the Police Department, and more. View details about each payment option below.
Register and Pay with our Monthly E-Billing:
To register your water account, please visit our information page and follow the instructions.
If you are already enrolled for e-billing and have registered with the eCommerce website, log into your account to pay your bill. There is no convenience fee when using this website but you must be registered.
NOTICE: IF YOUR SERVICE HAS BEEN DISCONNECTED YOU WILL NEED TO MAKE CONTACT WITH OUR OFFICE AT 972-924-2432. A $50 RECONNECT FEE WILL NEED TO BE PAID BEFORE SERVICE WILL BE RECONNECTED. IF YOU USE THE AFTER HOURS SERVICE, A $100 RECONNECT FEE MUST BE PAID. Contact After Hours 214-585-7725.
Make a One-Time Online Payment:
Neighbors are welcome to make a one-time online payment. To pay your utility bill online immediately without registering your water account, please do so by visiting the PayGov.us website. Please be aware there is a convenience fee associated with paying your bill on the PayGov.us website below.
Pay by Mail:
Neighbors can also pay by mail. To pay your utility bill by mail, please send appropriate payment to:
PO Box 776, Anna, TX 75409
Pay by Dropbox:
Neighbors can pay using the Utility Billing dropbox located at 101 S. Powell Parkway on the South side of the Police Department building. All payments will be checked at 8:00 AM and everything else will be processed the next business day.
Utilize Payment Kiosk:
Utility Billing offers a payment kiosk outside of their building for neighbors' convenience. The kiosk is located on the South side of the Police Department building at 101 S Powell Pkwy. If you have your bill with you, it's easy to look up and pay. If you don't have your bill with you, you can look it up by your last name and street number.
As an important note, the kiosk will take all forms of payment but will not give change back. All change will be credited to your next Utility bill.
ACH/EFT Utility Payments directly deduct your utility bill payment automatically from your bank account each month. Your bank account is charged the full amount of your City of Anna Utility Bill monthly on the due date (or nearest business day thereafter). The process of setting up a bank draft will take two billing cycles to complete. The first billing cycle will be set up as a “Pre-Note” and goes through your bank as a $0.00 amount. This allows the City to verify bank account and routing numbers. The second billing cycle will go through as a “Draft” for the full amount of the water bill. When it goes through as a “Draft” you will receive your water bill with “Draft Do Not Pay” typed on the bill.
ELECTRONIC BILL PAY THROUGH YOUR BANK:
Neighbors can also utilize electronic bill pay through their bank. Please be sure that all payments are made 5 Business days before your bill is due to ensure proper delivery and processing. The City of Anna is not responsible if the payment is received late.