COVID-19 NEWS & INFORMATION 

CORONAVIRUS IMAGE


cITY OF ANNA PREPARES FOR COVID-19

The City of Anna’s top priority is the health and safety of Anna Neighbors and employees.  Efforts are underway to prepare for the virus and reduce its spread should COVID-19  come to Anna.  We are working closely with County and State health officials and monitoring developing impacts of the virus. Please, refer to the City’s Facebook page and website for important communications on COVID-19 and its impact on the community and municipal operations.  Updates, resources and other information which may be of value to Anna Neighbors during this time will be posted on an ongoing basis.  The City has, also, established an email address for your specific questions related to COVID-19, COVID-19@annatexas.gov.  Your concerns are important to us and will be addressed as they are received.

COVID-19 STATISTICS

Check this section and the link below for the COVID-19 cases in Anna and Collin County.

State of Texas COVID-19 Statistics

Collin County COVID-19 Statistics

IMPORTANT UPDATES

Check this section often for the most up-to-date, current happenings related to COVID-2019.  

5/26/2020

A proclamation expanding the list of services in Executive Order GA-23 was issued by Governor Greg Abbott. Starting on Friday, May 29, 2020, reopened services have been expanded to include the services listed in the previous Executive Orders (below) as well as the following:

  1. Water parks that operate at up to 25 percent of their total listed occupancy.  
  2. Recreational sports programs for adults provided that practices may begin but games and similar competitions may not begin until June 15, 2020.  

Governor Greg Abbott’s Proclamation is listed below.  

Proclamation By the Governor of the State of Texas

5/18/2020

Governor Greg Abbott issued another Executive Order relating to the expanded reopening of Texas.  Starting on Monday, May 18, 2020, reopened services have been expanded to include the services listed in the previous Executive Orders (below) as well as the following:

  1. Massage establishments and other facilities where licensed massage therapists practice their trade provided that there is at least six feet of social distancing between operating work stations.
  2. Personal care and beauty services that have not already been reopened.
  3. Dine-in restaurant services, for restaurants that operate at up to 50 percent of their total listed occupancy.
  4. Bars and similar establishments that hold a permit from TABC that operate at up to 25 percent of their total listed occupancy.
  5. Aquariums, natural caverns, bowling alleys, bingo halls, skating rinks, rodeos and equestrian events that operate up to 25 percent occupancy.
  6. Drive-in concerts that facilitate appropriate social distancing.
  7. Amateur sporting events at which there is no access to the general public allowed.
  8. Professional basketball, baseball, softball, golf, tennis, football and car racing with no spectators physically present on the premises of the venue.
  9. Youth camps including all summer camps and other daytime and overnight camps for youths.
  10. Youth sports programs provided that practices may begin but games and similar competitions may not begin until June 15, 2020.
  11. Religious services should be conducted in accordance with the joint guidance issued and updated by the Attorney General and Governor.

Governor Greg Abbott’s Executive Order is listed below.

Executive Order GA 23 By the Governor of the State of Texas

5/5/2020

Governor Greg Abbott issued an Executive Order relating to the  expanded reopening of services as part of the safe, strategic plan to Open Texas in response to the COVID-19 disaster.  Starting on Friday, May 8, 2020, reopened services have been expanded to consist of the following:

  1. Cosmetology salons, hair salons, barber shops, nail salons and other establishments where licensed cosmetologists or barbers practice provided that there is at least six feet of social distancing between work stations.
  2. Tanning salons provided that there is at least six feet of social distancing between work stations.
  3. Swimming pools that operate at up to 25 percent of their total listed occupancy.

Starting at 12:01 am on Monday, May 18, 2020, reopened services have been expanded to consist of the following:

  1. Gyms, exercise facilities and classes that operate at up to 25 percent of their total listed occupancy provided that locker rooms and shower facilities must remain closed but restrooms may remain open.
  2. Services provided by office workers in offices that operate at up to the greater of five individuals or 25 percent of the total office workforce provided however that individuals maintain appropriate social distancing.
  3. Manufacturing services for facilities that operate at up to 25 percent of their total listed occupancy.

Bars, massage establishments, tattoo and piercing studios are not reopened services at this time.

Governor Greg Abbott’s Executive Order is listed below.

Executive Order GA 21 By the Governor of the State of Texas

4/27/2020

Governor Greg Abbott issued an Executive Order relating to the reopening of services as part of the safe, strategic plan to Open Texas in response to the COVID-19 disaster.  Starting on Friday, May 1, 2020 to the extent they are not already considered essential services, reopened services shall consist of the following:

  1. Retail services that may be provided through pick-up, delivery by mail or delivery to the customer’s doorstep.
  2. In-store retail services, for retail establishments that operate up to 25 percent of their total listed occupancy.
  3. Dine-in restaurant services, for restaurants that operate at up to 25 percent of their total listed occupancy.
  4. Movie theaters that operate at up to 25 percent of their total listed occupancy of any individual theater for any screening.
  5. Shopping malls that operate up to 25 percent of their total listed occupancy.
  6. Museums and libraries that operate up to 25 percent of their total listed occupancy.
  7. Wedding venues and services required to conduct weddings that operate up to 25 percent of their total listed occupancy.
  8. Golf course operations.
  9. Services provided by an individual working alone in an office.

The Executive Order, also, directs Texans to:

  1. Minimize social gatherings and in-person contact with people who are not in the same household except where necessary to provide or obtain essential services or reopened services.
  2. Encourage people over the age of 65 to stay-at-home as much as possible.
  3. Maintain appropriate distance from anyone member of the household that has been out of the residence in the previous 14 days.
  4. If leaving the home, implement social distancing and practice good hygiene, environmental cleanliness and sanitation.

Governor Greg Abbott’s Executive Order is listed below.

Executive Order GA 18 By the Governor of the State of Texas

4/27/2020

The Governor has put out a report to safely open Texas.  The report provides guidance to Texans on the following topics:

  1. Special Guidance to Texans Over 65
  2. Guidelines for All Texans
  3. Long-Term Care COVID-19 Mitigation Plan
  4. Testing Texans
  5. Texas Actions to Increase Testing
  6. Statewide Contract Tracing Program
  7. Steps to Open Texas Businesses
  8. About the Strike Force to Open Texas

The Governor’s Report is listed below.

Open Texas Report

4/14/2020

The City Council passed Ordinance No. 852-2020 amending Ordinance 850-2020 and extending the City of Anna Declaration and Public Health Emergency.  This ordinance puts in place a Stay-At-Home Order for Anna Neighbors and requires non-essential businesses to close operations.  The ordinance and Stay-At-Home Order shall remain in effect until the Governor’s Order and the statewide declaration of disaster expires or is lifted.  The Ordinance and Stay-At-Home Order is below.

NEW City of Anna Ordinance Extending Declaration of Disaster and Public Health Emergency

Stay-At-Home Order

4/4/2020

The City of Anna is urging Anna Neighbors to follow Centers for Disease Control, (CDC), recommendations and wear cloth face masks in public settings to slow the spread of COVID-19. This helps people from catching the virus and those that do not know they have it from transmitting it to others. Cloth face masks made at home can be used as an additional, voluntary public health measure in addition to staying in, social distancing and hand washing.  A CDC video and guidance document on how to make cloth face masks at home is below.  

CDC Video How to Make Cloth Face Masks at Home

CDC Guidance Document How to Make Cloth Face Masks at Home

Please note, surgical masks are in short supply and continue to be reserved for front line healthcare workers and first responders.

4/2/2020

The election that was scheduled for May 2, 2020 to elect Council Members for places 3, 4 and 5 has been postponed to November 3, 2020.  The candidate filings for the postponed election will remain valid for the election held in November, and the candidate filing period will not be re-opened for the November election date.  All applications for ballot by mail for voters that are voting by mail due to being over the age of 65 or due to a disability will still be valid for the postponed election.  All applications for ballot by mail for voters who submitted by mail based on absence from the county will not be valid for the postponed election.  The ordinance postponing the election and key dates for the November 3, 2020 election are listed below.

  • October 5, 2020 - Voter Registration Deadline
  • October 23, 2020 - Applications for Ballot By Mail Deadline
  • October 19, 2020 through October 30, 2020 - Early Voting 

City of Anna Ordinance Postponing Election from May 2, 2020 to November 3, 2020

3/31/2020

Collin County Judge Chris Hill issued a third executive order related to the COVID-19 pandemic. This order calls for fair and equitable compensation of health care providers and emergency responders.  The Order of the County Judge is below.

Third Executive Order of the County Judge

3/31/2020

Governor Greg Abbott issued another Executive Order aimed at reducing the spread of COVID-19.  The Executive Order directs Texans to:

  1. Adhere to social distancing recommendations.
  2. Minimize social gatherings and in-person contact with people who are not in the same household.
  3. Provide or obtain essential services through remote telework from home unless the essential services cannot be provided through remote telework, then, the Guidelines from the President and Center for Disease Control should be followed.  
  4. Avoid eating or drinking in bars, restaurants, and food courts, or visiting gyms, massage establishments, tattoo studios, piercing studios or cosmetology salon; provided, however, that the use of drive-thru, pick-up, and delivery options is allowed and highly encouraged.
  5. Abstain from visiting nursing homes, state supported living centers, assisted living facilities or critical facilities except to provide critical assistance.
  6. Engage in daily activities such as physical activity like walking or jogging so long as necessary precautions are maintained to reduce the transmission of COVID-19.
  7. Keep schools closed to in-person classroom attendance.

Documents relating to Governor Greg Abbott’s Executive Order are listed below.

Executive Order GA 14 By the Governor of the State of Texas

Steps To Determine If A Business Is An Essential Service By Texas Executive Order G 14

Identification of Essential Critical Infrastructure Worker’s During COVID-19

President’s Coronavirus Guidelines

3/26/2020

The City Council passed Ordinance No. 850-2020, extending the City of Anna Declaration and Public Health Emergency.  This ordinance puts in place a Stay-At-Home Order for Anna Neighbors and requires non-essential businesses to close operations.  The ordinance and Stay-At-Home Order is below.

City of Anna Ordinance Extending Declaration of Disaster and Public Health Emergency

Stay-At-Home Order

3/24/2020

The City Council passed Ordinance No. 848-2020, City of Anna Declaration of Disaster and Public Health Emergency.  The ordinance is below.

City of Anna Ordinance Declaration of Disaster and Public Health Emergency

3/24/2020

Collin County Judge Chris Hill issued a second executive order related to the COVID-19 pandemic. The order requires anyone who is sick, experiencing COVID-19 symptoms or been exposed to COVID-19 to stay at home except to seek medical or emergency care.  All businesses and employers are ordered to take actions necessary to prevent the spread of COVID-19.  Under the order, all businesses are considered essential and may remain open, however, persons shall avoid eating or drinking in bars, restaurants and food courts, or visiting gyms or massage parlors.  The Order of the County Judge is below.

Second Executive Order of the County Judge

3/24/2020

The City of Anna Utility Billing Department will continue regular operations to provide Anna Neighbors with clean, safe drinking water, as well as wastewater service, during the COVID-19 pandemic.  Effective March 17, 2020 and through the Declaration of Disaster and Public Health Emergency, the City of Anna will not perform service shut-offs due to non-payment.  All penalties and fees associated with late payments will, also, be waived during this time.  Access to the Municipal Annex housing the Utility Billing Department is outlined in the section on Building Access, Status of Meetings and Programs below. Payment methods and options are outlined in the section on Municipal Operations below.

The Public Works Department would also like to remind Anna Neighbors that only toilet paper should be flushed down the drain. Flushing other items down the toilet may lead to clogs in personal sewer lines that may lead to back-ups in homes, clogs in the City’s sewer lines and lift stations that may lead to disrepair of City facilities, and damage to wastewater treatment equipment. Wipes may indicate that they are flushable but they often lead to clogs because they do not break down completely like toilet paper.  Anna Neighbors are urged to dispose of used cleaning and sanitizing wipes by throwing them in the garbage. PLEASE DO NOT FLUSH THE “FLUSHABLES!”

3/23/2020

The City of Anna’s Emergency Operations Center (EOC) increased to a Level 2 Activation from a Level 3 Activation.  A Level 2 Activation is a mid-level activation that establishes essential emergency support functions and puts in place appropriate resources to respond during disasters and public health emergencies.

3/19/2020 

Due to the ongoing spread of COVID-19, Governor Greg Abbott has issued an Executive Order relating to COVID-19 preparedness and mitigation.  The Executive Order directs Texans to:

  1. Avoid social gatherings in groups of more than 10 people.
  2. Avoid eating and drinking in bars, restaurants and food courts, or visiting gyms or massage parlors; provided, however, that the use of drive-thru, pickup, or delivery options is allowed and highly encouraged.
  3. Abstain from visiting nursing homes, retirement or long-term care facilities unless to provide critical assistance.
  4. Keep schools closed, temporarily.  

The Executive Order does not prohibit people from visiting a variety of places, including grocery stores, gas stations, parks and banks, so long as the necessary precautions are maintained to reduce the transmission of COVID-19.

Executive Order GA 08 By the Governor of the State of Texas

March 19, 2020 Video Message from the Mayor

3/18/2020

The first positive case of COVID-19 in Anna has been confirmed.  City officials are monitoring the situation closely. Please, remember to adhere to the currently recommended safety procedures outlined in the Collin County Public Guidance Report below and continue to practice social distancing as recommended by the Center for Disease Control, (CDC). If you suspect that you or a loved one may have symptoms of COVID-19, please, follow the recommended protocol in the Collin County COVID-19 Frequently Asked Questions document below.

Collin County COVID-19 Public Guidance Report

Collin County COVID-19 Frequently Asked Questions

3/17/2020

Mayor Nate Pike declared a local state of disaster and public health emergency for the City of Anna.  This declaration authorizes the City to take any actions necessary to promote the public health and suppress disease.  The proclamation is below.

City of Anna Proclamation Declaration of Disaster and Public Health Emergency

March 17, 2020 Video Message from the Mayor, AISD and Chamber

3/16/2020

Collin County Judge Chris Hill declared a state of disaster and public health emergency for Collin County.  In the proclamation that was passed, he said it is critical to take additional steps to prepare for, respond to, and mitigate the spread of COVID-19 to protect the health and safety of Collin County citizens.  The proclamation is below.

Collin County Proclamation Declaration of Disaster and Public Health Emergency

3/13/2020

Recognizing the public health emergency created by the COVID-19 pandemic, the City of Anna activated the Emergency Operations Center (EOC) at a Level 3 Activation.  The EOC is where the City organizes preparedness and response activities related to probable events that could arise from the spread of COVID-19.  A Level 3 Activation means the City of Anna is monitoring the situation, notifying emergency support personnel to be in a state of readiness and coordinating disaster planning efforts with partner agencies.  

3/11/2020

The Collin County Health Department has activated all its public health staff and Medical Reserve Corps to assist in the response to COVID-19.  More information on Collin County’s efforts and those of other agencies as well as the City of Anna has been posted on the City’s of Anna’s Facebook.  

3/2/2020

The Fire Department, Emergency Management Division sent out communications and educational announcements about COVID-19 to Anna Neighbors on social media. They are closely monitoring the developments of the virus and initiating outreach efforts so Anna Neighbors have the most up-to-date, relevant and factual information regarding the virus.

business assistance

The City of Anna Community Development Corporation designated funding to assist local small-businesses suffering from financial impacts related to the COVID-19 pandemic. Grants will be dispersed amongst qualified applicants in early June. Applications were due via e-mail by 5:00 PM on Wednesday, May 27, 2020.  For future assistance opportunities, please, refer to the City of Anna, Economic Development Corporation website located at Opportunity Anna Texas.  The press release for the grant program is located below.

Press Release on CDC Grant Program

building access, status of meetings and programs

To prevent the spread of the COVID-19 (Coronavirus) to Anna neighbors and employees, the City of Anna is practicing social distancing.  The City is taking steps to reduce situations where Anna neighbors and employees are in close contact with each other.  As a result, City offices are subject to closure and municipal meetings may be cancelled or postponed at any time.  A list of meeting cancellations, postponements, office closures and program suspensions is listed below. 

city parks

  • Facilities at City parks are now open.  This includes the splash pad at Slayter Creek Park and Paw Park at Natural Springs Park.  
  • Rentals for baseball fields, pavilions and gazebos are being accepted, again.  Practices are permitted on baseball fields but games and similar competitions are not allowed until June 15th per the Governor’s most recent Executive Order.    
  • The Parks Department is taking extra measures to clean and disinfect parks facilities on a consistent and frequent basis.  However, we are asking that Anna Neighbors do their part to prevent the spread of the virus when visiting City parks, too.  Practice good hygiene.  Wash your hands, frequently.  Use hand sanitizer if there is no place to wash your hands.  Keep six feet between you and other park visitors.  Limit large gatherings.  Do not use park facilities if they start to become crowded.  Bring your own water, public drinking fountains may be disabled depending on federal and state guidelines.

BUILDING ACCESS

  • The Municipal Annex, Utility Billing and Municipal Court is closed to the general public at this time.  Neighbors are encouraged to use alternative payment options for utility bills and court fines listed below.
  • City Hall, the Public Works and Planning & Development Building and Inc. Cube housing Economic Development, Community Services and Code Compliance is closed to the general public at this time.  Prior to visiting any municipal building, please, contact the respective department to request a meeting.  City contact information is listed here.

Meeting Cancellations 

  • Regularly scheduled Parks Advisory Board meetings and Community and Economic Development Corporation meetings are cancelled until further notice.  However, in special circumstances, meetings may be scheduled to conduct essential City business.  
  • Any and all non-essential meetings are cancelled until further notice.

Meetings on Schedule

  • City Council meetings have resumed on their regularly scheduled dates.  Due to social distancing requirements, only City Council Members and staff are permitted in the Council Chambers during the meeting.  Neighbors wishing to speak may complete a Speaker Registration Form located here and email it to the City Secretary, Carrie Land, at CLand@annatexas.gov by 5:00 pm on the meeting dates.  Comments from the Speaker Registration Form will be read into the record.  Neighbors may also speak during Citizen Comments from the podium at the entrance to the Council Chambers.  
  • Planning & Zoning Commission meetings have resumed on their regularly scheduled dates.  The Planning & Zoning Meetings will follow a similar format as the City Council meetings.

PROGRAM SUSPENSIONS

  • Fire station tours and ride-outs are suspended until further notice.
  • The solicitor permit program is suspended.  All solicitors with active permits are prohibited from soliciting in the City.
  • All special event permits are revoked, and requests for new special event permits are not being considered unless they are community service related.  

public safety operations

PUBLIC SAFETY OPERATIONS

  • Emergency response services continue to operate as normal.
  • The Anna Police Department has implemented the following operational changes:
    • Police will respond to all calls for service where a crime is in progress
    • Police will respond to all accidents where there are injuries, major damage, roadway blockage, a hit and run is involved and a disturbance occurs
    • Officers will only respond to accidents on private property when the aforementioned conditions exist, otherwise, drivers are encouraged to exchange information and contact their respective insurance companies
    • Police will handle most “report” calls via phone if the situation is:
      • Not in progress
      • Non-violent in nature (i.e. crimes involving property damage, fraud, or theft)
      • No crime scene/physical evidence is present
      • Civil in nature with no immediate threat of violence

daytime juvenile curfew Law

As a friendly reminder, even though school is closed, the daytime juvenile curfew law is still in effect.  During the school closure, students should be home during what would be “normal” school hours . Since the school has implemented "distance learning" protocals, students are still required and bound by compulsory attendance laws. 

municipal operations

The City of Anna is committed to maintaining the highest levels of service possible during the COVID-19 pandemic.  The City has options in place for conducting business with the City from your home or other remote location.

Pay your utility bill four ways.

  • Online at  https://www.annatexas.gov/1034/Pay-Utility-Bill-Online.
  • By phone call toll free to 1-866-480-8552. 
  • At the City’s kiosk located at 101 South Powell Parkway with cash, check, credit or debit card used as credit.
  • At the City’s drop box located at 101 South Powell Parkway.
  • For account inquiries and payments you may call 972-924-3325.
  • For deferrals and payment plans, please, fill out the form located here.   
  • Additional information on Utility operations and how to pay your bill is located here.

Pay your court fines two ways.

  • Online at www.trafficpayment.com with your ticket number located on the ticket itself, and the fine on the envelope provided by the Officer.
  • By phone call toll free to 1-800-444-1187.
  • For court inquiries and payments you may call 972-924-3325.
  • To submit documentation by email, please, contact Norfe Garcia at NGarcia@annatexas.
  • Additional information on Municipal Court operations and how to pay a court fine is located here.

Submit Your Development & Zoning Applications Electronically.

  • Lauren Mecke at LMecke@annatexas.gov or Olivia Demings at OHeard@annatexas.gov can assist you with the submittal process.
  • Payments should be by check, made out to the City of Anna and sent to the Planning & Development Department, P.O. Box 776, Anna, Texas 75409.
  • Additional information on Planning & Development operations during COVID-2019 is located here.

Submit your contractor registrations, residential Permits and Certificates of Occupancy electronically.

  • Residential permit applications, contractor registrations, certificates of occupancy and sign applications should be submitted to Sarah Blakely at SBlakely@annatexas.gov.
  • Payments should be by check, made out to the City of Anna and sent to the Building Inspections Department, P.O. Box 776, Anna, Texas 75409.
  • Additional information on Building operations during COVID-2019 is located here.

Submit your commercial permit applications in a mailbox outside the public works building

  • Commercial permit applications require hard copies.  They should be dropped off during working hours in a mailbox outside the Public Works building located at 3223 N. Powell Parkway.  
  • Payments should be by check, made out to the City of Anna and sent to the Building Inspections Department, P.O. Box 776, Anna, Texas 75409.
  • Additional information on Building operations during COVID-2019 is located here.

submit your Fire PLAN REVIEWS and inspection requests ELECTRoNICALLY

  • James Dockray at JDockray@annatexas.gov can assist you with the submittal process.
  • Fire plan reviews should be submitted to firecad@annatexas.gov.
  • Fire inspection requests should be submitted to firecad@annatexas.gov.
  • Payments should be by check, made to the City of Anna and placed at the drop box located at 101 South Powell Parkway. When making payments, please, include the form located here.  This form must be filled out in its entirety and signed off by the Fire Marshall prior to making payment.

What to do if you suspect you or a loved one has COVID-19

If you or a loved one has symptoms of COVID-19 or been exposed to it, please, contact your healthcare provider or go to an emergency department.  Patients are being asked to call their healthcare provider or emergency department ahead of time so personnel can collaborate care in a safe manner.  In many cases, patients are being told to wear a mask (if one is available) and wait outside until they can be helped.

Both Baylor, Scott & White and HCA are offering online pre-screening.

Baylor, Scott & White Pre-Screening

HCA Pre-Screening

Texas Health has established a COVID-19 hotline.  The hotline number is 682-236-7601 and will connect you with a nurse that is able to respond to your questions and concerns about COVID-19.

Hospitals close to Anna include the following:

  • Baylor Scott & White McKinney, 5252 W University Drive, 469-764-1000
  • HCA Medical City of McKinney/Medical City ER Stonebridge , 4500 Medical Center Drive, Mckinney, 972-547-8000
  • Texas Health Presbyterian Hospital, 1105 Central Expressway, Allen, 972-747-1000
  • Baylor, Scott & White Centennial, 12505 Lebanon Road, Frisco, 469-764-8000
  • Baylor, Scott & White Frisco, 5601 Warren Parkway, Frisco, 214-407-5000
  • Baylor, Scott & White Plano, 4700 Alliance Boulevard, Plano, 469-814-2000
  • HCA Medical City of Plano, 3901 West 15th Street Plano 972-596-6800
  • Presbyterian Hospital of Plano, 6200 West Parker Road Plano, 972-981-8000
  • Wilson N Jones Medical Center, 500 North Highland Avenue, Sherman, 903-870-4611

All suspected cases of COVID-19 are reportable to Collin County Health Department.  To report a suspected case of COVID-19, please call 972-548-4707.

WHAT ANNA NEIGHBORS NEED TO KNOW ABOUT COVID-19 

What is COVID-19?

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered coronavirus causes coronavirus disease COVID-19.

How does COVID-19 spread?

Current understanding about how the virus that causes coronavirus disease 2019 (COVID‑19) spreads is largely based on what is known about similar coronaviruses.

The virus is thought to spread mainly from person-to-person:

Between people who are in close contact with one another (within about 6 feet).

Via respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID‑19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

How can I prevent infection?

The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. CDC always recommends these everyday actions to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

What do I do if I think I may have COVID-19? 

If you are experiencing fever, cough, or difficulty breathing, and you have been exposed to an exposed person with COVID‑19 in the last 14 days, you should contact your healthcare provider. Be sure to call ahead before going to your doctor’s office or emergency department to prevent any potential spread.

Where do I find additional information? 

For additional information, a DSHS COVID-19 Call Center has been established and an e-mail created to receive incoming questions from the general public.

Email: coronavirus@dshs.texas.gov

DSHS COVID-19 Call Center: 1-877-570-9779
Hours: 7:00 a.m. – 6:00 p.m., Monday – Friday

ADDITIONAL RESOURCES

Collin County Health Department

https://www.collincountytx.gov/healthcare_services/Pages/news.aspx

Texas Department of State Health Services

https://www.dshs.state.tx.us/coronavirus/

https://www.dshs.state.tx.us/

Centers for Disease Control - CDC

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.cdc.gov/coronavirus/2019-ncov/about/share-facts.html