Utility Billing


The Utility Department strives to provide outstanding customer service for the neighbors and businesses of Anna. We partner with CARDS to make sure your needs are met for trash and recycling services.

The City of Anna Utility Billing Department is responsible for customer services related to water, sewer, trash, and recycling. We can assist you with:

  • Setting up new service
  • Disconnecting service
  • Account changes
  • Work orders
  • Billing

Customers are billed on a monthly basis. The monthly services on the utility bill are fees related to council-approved rates for water, sewer, and trash services. The Utility Billing Department is always happy to explain in detail anything relating to your utility bill. Our team is ready to assist you with general inquiries relating to the City of Anna utility services. We can be reached Monday though Friday from 8 a.m. to 5 p.m. at 972-924-2432. We welcome you to use our online services to print forms and pay your utility bill online.

For Emergencies after 5 p.m., please call 214-585-7725.