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Utility Billing
REsponsibilities
The Utility Department strives to provide outstanding customer service for the neighbors and businesses of Anna. We partner with CARDS to make sure your needs are met for trash and recycling services.
The City of Anna Utility Billing Department is responsible for customer services related to water, sewer, trash, and recycling. We can assist you with:
- Setting up new service
- Disconnecting service
- Account changes
- Work orders
- Billing
Customers are billed on a monthly basis. The monthly services on the utility bill are fees related to council-approved rates for water, sewer, and trash services. The Utility Billing Department is always happy to explain in detail anything relating to your utility bill. Our team is ready to assist you with general inquiries relating to the City of Anna utility services. We can be reached Monday though Friday from 8 a.m. to 5 p.m. at 972-924-2432. We welcome you to use our online services to print forms and pay your utility bill online.
For Emergencies after 5 p.m., please call 214-585-7725.
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Halley Burnside
Customer Service Manager
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Utility Billing
Physical Address
101 South Powell Parkway
Anna, TX 75409
Phone: 972-924-2432Fax: 972-924-2760
Hours
Monday - Friday
8 a.m. - 5 p.m.
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Candace Curry
Utility Billing Clerk
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Eduardo Perez
Utility Billing Clerk
- How do I get new water service?
- How do I disconnect water service?
- Who offers cable, internet, phone and other similar services?
- Why is my bill so high?
- I am having trouble signing up for ebill pay?
- Why does my ebill payment appear to have gone through twice?
- I am having trouble paying my bill, can I set up a payment arrangement, and how long can I extend it?