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Anna, Texas – In January 2017, the City of Anna, Texas will begin installation of an advanced metering infrastructure (AMI) system from U.S.-based Neptune Technology Group. The innovative system will replace monthly manual water meter reads with a wireless system that collects a reading on-demand, allowing Anna staff to retrieve meter readings without the need to deploy vehicles and personnel. The innovative system collects multiple remote reads per day, allowing for leak detection, accurate billing, evenly distributed billing cycles and improved customer service.
“Neptune Technology Group is a global leader in utility infrastructure systems and supports our commitment to maintaining a high quality of life for our citizens through cost-effective, innovative programs,” said Director of Public Works Joseph Johnson. “Advanced metering also supports our commitment to customer service, enhances our ability to detect leaks, and helps us provide our customers with up-to-date water use information that our customers may then use to manage water consumption."
Replacing all of the meters could take up to 4 months depending upon material delivery and weather. During the meter replacement phase of the project, a project sign will be posted a minimum of 3 business days prior to installation of water meters in a specific area or neighborhood. During installation, contractors working on behalf of the City of Anna will need to interrupt water service for approximately 15 minutes, but no more than 30 minutes in most cases. Before leaving the site, crews will test the new meter by flushing approximately 10 gallons of water from an exterior hose or faucet. A door notice will be left at the main entrance to the property informing the resident or business owner of the status of the visit (installation complete, installation pending, water was being used, or unable to access water meter). Customers can track where installations are occurring by visiting the City website.
Contractors will be supervised by City Public Works staff, carry proper identification and will have successfully completed a comprehensive background check. Contractor vehicles will be clearly marked “J & J Plumbing”. Additionally, the contract employees will have “J & J Plumbing” printed on their uniforms or vests.
To learn more, select the the Advanced Metering Infrastructure Project tab on the Public Works department web page or call the Public Works Department at (972) 924-4510.