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Beginning June 1, 2017, utility customers who utilize e-commerce will see a change to the payment platform. This change is to better protect the customer’s credit card information. Currently, the credit card information passes through the software company’s server then on to the merchant processor’s server. With the new platform, the credit card information will no longer be passed through the software company’s platform. Once the option is selected to “Pay Now” and a selection is made to pay either by credit card or by PayPal, the customer will be redirected to the PayPal website where they can either check out with their PayPal account or check out as a guest. This new platform will better protect the customer’s credit card information as the information will not pass through two servers. If you would like further information, please contact the Utility Billing Department at (972) 924-2432.