Winter Weather Information and Updates on Services

Road Conditions

Thursday, Feb. 3: Traveling is currently dangerous. Hazardous travel conditions will impact the Thursday morning and evening commute. There are temporary stop signs at White Street and N Powell Parkway due to a power outage. More power outages and tree damage are possible due to ice.

Tuesday, Feb. 1: TxDOT has started pretreatment of State Highway 5, US Highway 75, and Farm-to-Market 455 and city staff is addressing major intersections and historically identified trouble areas with sand. To be clear, due to limited resources and staff, we will not be treating subdivisions. 

Be prepared

Winter weather is expected in Anna beginning Wednesday afternoon and into the weekend. Neighbors are encourage to be prepared. Below are seven easy steps you can take to prepare:

1. Turn off all irrigation and sprinklers 
2. Disconnect and drain hoses and outdoor faucets with insulators. 
3. Cover outdoor plants
4. Drip indoor faucets 
5. Open cabinets with pipes to let heat in
6. Bring your pets indoors

Contact the City

• All city facilities will be closed to the public on Thursday, Feb. 3 and Friday, Feb. 4. 
• All park restrooms will be closed through Friday, Feb. 4 for winterization. 

Save these numbers to your phone:

• For water and sewer emergencies after 5 p.m.: 214-585-7725
• Police Non-emergency: 972-924-2848

Trash and Recycling Services

The City has been in coordination with CARDS regarding the impacts of the winter storm on solid waste services. CARDS has reviewed the situation and has determined that sold waste services will not resume until Monday. Unfortunately, dangerous road conditions and closures at the landfill provide CARDS with limited options.

Solid waste and recycling services will resume on Monday on a regular schedule. Neighbors on the Thursday and Friday route can place additional bagged trash next to their carts, and the extra trash will be collected on their regular trash day. This course of action is in line with our neighboring cities as well.

FAQs

1. What can I do to help prevent frozen water pipes in my home?

1. Allow hot and cold water to run a thin stream the width of a pencil lead.
2. Open cabinet doors under sinks to expose pipes to heat within the house.
3. Keep the thermostat in your home set above 60 degrees.
4. Wrap exposed exterior pipes and faucets with foam insulation or newspaper.
5. Remove garden hoses from outside faucets. Freeze sensors are required on all sprinkler systems to keep them from operating during icy weather.
6. Cover all openings around the foundation.

2. What should I do to protect my outside water spigot / faucet from freezing?

1. Wrap exposed exterior pipes and faucets with foam insulation or a towel.
2. Remove garden hoses from outside faucets. Freeze sensors are required on all sprinkler systems to keep them from operating during icy weather.
3. Cover all openings around the foundation.

3. What should I do if one or more of my water pipes are frozen or I don’t have water?

Property owners are responsible for private water systems from the outside water meter into the home. If you have issues with your private plumbing system such as a frozen pipe you will need to contact a licensed plumber for assistance. Please contact the City of Anna at 214-585-7725  if your private water service needs to be turned off at the outside water meter.

4. Now that temperatures are rising and my pipes are starting to thaw, what should I do?

Check for leaks and if you find a broken pipe, turn your water off at the main valve. Your home has two shut-off valves: one is owned by the city and should only be accessed by city staff while the other is your personal shut-off valve that you should be able to access. The shut-off valves completely turn off water to the house and may be found in one of the following locations:

Personal shut-off valve locations:

1. In the crawl space where the water line enters the home
2. In the garage where the water line enters the wall or ceiling, near the water heater or laundry hookup
3. Outside near the foundation, often protected by a concrete ring or clay pipe

City of Anna shut-off valve location

1. Between the meter and the street and should only be accessed by authorized city staff 

If you can’t find your personal shut-off valve or would like assistance with turning off your water, contact the City of Anna Public Works department for emergencies by phone at  214-585-7725.

5. Is it possible that the city’s water source or primary delivery methods / pipes can become frozen?

It is possible, however normally when customers experience no water during cold weather events it is the result of frozen pipes that are owned and maintained by the property owner. Anna takes precautions to ensure our water supply remains safe and reliable.