Winter Weather Information and Updates on Services

Winter weather is expected in Anna beginning Wednesday morning. Conditions will deteriorate late Wednesday, Feb. 23 into Thursday morning, Feb. 24. Neighbors are encourage to be prepared. Below are seven easy steps you can take to prepare:

1. Turn off all irrigation and sprinklers 
2. Disconnect and drain hoses and outdoor faucets with insulators. 
3. Cover outdoor plants
4. Drip indoor faucets 
5. Open cabinets with pipes to let heat in
6. Bring your pets indoors
7. Sign up for emergency alerts from Anna

Contact the City

For non-emergency assistance or questions related to the winter storm, please email us.

Save these numbers to your phone:

• For water and sewer emergencies after 5 p.m.: 214-585-7725
• Police Non-emergency: 972-924-2848

Need to pay a utility bill?

• Pay online
• Pay by mail
• Pay by phone

Trash and Recycling Services 

CARDS Trash and Recycling will delay collection by one day. Thursday, Feb. 24, routes will be shifted to Friday, Feb. 25. Friday, Feb. 25, routes will be collected on Saturday, Feb. 26. 

Report a Power Outage

GCEC

To report an outage, call the GCEC office at 903-482-7100, or if you are using the GCEC Smarthub app you can text “OUT” to 855-939-3826. For an update regarding your outage text “STATUS” to 855-939-3826. Visit the GCEC website at http://gcec.net under the energy efficiency tab to learn ways how you can conserve energy in your homes.

Oncor

Report an outage to Oncor by choosing one of the four options:

• Text "OUT" to 66267
• Call 888-313-4747
• Go online to stormcenter.oncor.com
• Use the MYONCOR mobile app. Download at oncor.com/app

FAQs

1. What can I do to help prevent frozen water pipes in my home?

1. Allow hot and cold water to run a thin stream the width of a pencil lead.
2. Open cabinet doors under sinks to expose pipes to heat within the house.
3. Keep the thermostat in your home set above 60 degrees.
4. Wrap exposed exterior pipes and faucets with foam insulation or newspaper.
5. Remove garden hoses from outside faucets. Freeze sensors are required on all sprinkler systems to keep them from operating during icy weather.
6. Cover all openings around the foundation.

2. What should I do to protect my outside water spigot / faucet from freezing?

1. Wrap exposed exterior pipes and faucets with foam insulation or a towel.
2. Remove garden hoses from outside faucets. Freeze sensors are required on all sprinkler systems to keep them from operating during icy weather.
3. Cover all openings around the foundation.

3. What should I do if one or more of my water pipes are frozen or I don’t have water?

Property owners are responsible for private water systems from the outside water meter into the home. If you have issues with your private plumbing system such as a frozen pipe you will need to contact a licensed plumber for assistance. Please contact the City of Anna at 214-585-7725  if your private water service needs to be turned off at the outside water meter.

4. Now that temperatures are rising and my pipes are starting to thaw, what should I do?

Check for leaks and if you find a broken pipe, turn your water off at the main valve. Your home has two shut-off valves: one is owned by the city and should only be accessed by city staff while the other is your personal shut-off valve that you should be able to access. The shut-off valves completely turn off water to the house and may be found in one of the following locations:

Personal shut-off valve locations:

1. In the crawl space where the water line enters the home
2. In the garage where the water line enters the wall or ceiling, near the water heater or laundry hookup
3. Outside near the foundation, often protected by a concrete ring or clay pipe

City of Anna shut-off valve location

1. Between the meter and the street and should only be accessed by authorized city staff 

If you can’t find your personal shut-off valve or would like assistance with turning off your water, contact the City of Anna Public Works department for emergencies by phone at  214-585-7725.

5. Is it possible that the city’s water source or primary delivery methods / pipes can become frozen?

It is possible, however normally when customers experience no water during cold weather events it is the result of frozen pipes that are owned and maintained by the property owner. Anna takes precautions to ensure our water supply remains safe and reliable.