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Winter weather is expected in Anna beginning Wednesday morning. Conditions will deteriorate late Wednesday, Feb. 23 into Thursday morning, Feb. 24. Neighbors are encourage to be prepared. Below are seven easy steps you can take to prepare:
For non-emergency assistance or questions related to the winter storm, please email us.
Save these numbers to your phone:
CARDS Trash and Recycling will delay collection by one day. Thursday, Feb. 24, routes will be shifted to Friday, Feb. 25. Friday, Feb. 25, routes will be collected on Saturday, Feb. 26.
To report an outage, call the GCEC office at 903-482-7100, or if you are using the GCEC Smarthub app you can text “OUT” to 855-939-3826. For an update regarding your outage text “STATUS” to 855-939-3826. Visit the GCEC website at http://gcec.net under the energy efficiency tab to learn ways how you can conserve energy in your homes.
Report an outage to Oncor by choosing one of the four options:
Property owners are responsible for private water systems from the outside water meter into the home. If you have issues with your private plumbing system such as a frozen pipe you will need to contact a licensed plumber for assistance. Please contact the City of Anna at 214-585-7725 if your private water service needs to be turned off at the outside water meter.
Check for leaks and if you find a broken pipe, turn your water off at the main valve. Your home has two shut-off valves: one is owned by the city and should only be accessed by city staff while the other is your personal shut-off valve that you should be able to access. The shut-off valves completely turn off water to the house and may be found in one of the following locations:
Personal shut-off valve locations:
City of Anna shut-off valve location
If you can’t find your personal shut-off valve or would like assistance with turning off your water, contact the City of Anna Public Works department for emergencies by phone at 214-585-7725.
It is possible, however normally when customers experience no water during cold weather events it is the result of frozen pipes that are owned and maintained by the property owner. Anna takes precautions to ensure our water supply remains safe and reliable.