Show All Answers

1. How do I get new water service?

Follow this link to the new water service form

Click here.

2. How do I disconnect water service?

Follow this link to the disconnect form

form

3. Who offers cable, internet, phone and other similar services?

Here is a list of helpful telephone numbers.

Click here.

4. Why is my bill so high?

There are many reasons why your bill can be higher than expected. The most common reasons are due to the number of people living in the house or a leak on the property. It is also very important that you are aware of your consumption. If you disagree or are unaware of the amount of water you are using, we suggest that you take readings on your meter to make sure that they are following in line with the readings printed on your bills. It is also important to be conservative with your water consumption. The average person uses over 50 gallons of water per day. Up to 2 gallons of water are wasted alone just by leaving the faucet running while you brush your teeth. If you brush twice daily, that equals 120 gallons per month. Now, you can multiply that by the number of people living in your home. There are many ways to conserve water, and you are helping the environment, and your wallet!

Click here for 100 ways to conserve water

Click here to view your consumption and setup your account with the city through our WaterSmart portal. This tool can help you detect a leak and view your usage.

https://annatx.watersmart.com

5. I am having trouble signing up for ebill pay?

When registering on ebill you will need to enter your account number exactly as is, including the decimal and the zeros. You will also need your pin number which will be located above the account number box as seen in the image below, you can also call us and we will provide you with your PIN number.

6. Why does my ebill payment appear to have gone through twice?

In order for your payment to go through, you will receive a confirmation number and if it prompts you to enter it again STOP! Do not enter it again because there was a problem with the first payment.

7. I am having trouble paying my bill, can I set up a payment arrangement, and how long can I extend it?

Each household is allowed four Payment Arrangements per year. The furthest you can extend your payment is one week past the disconnect date. *If your bill is due on the 15th of every month your cut off date is the 25th. Disconnection will be on the 26th. On the 16th day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. *If your bill is due on the 1st of every month your cut off date is the 10th. Disconnection will be on the 11th. On the 2nd day of the month your will receive late fees, regardless if you fill out and extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. When disconnect days fall on a weekend or holiday, Payments, Emails, Faxes, and Payment Arrangements must be in the Office or DROP BOX before your cut off date. You are also able to email any of the customer service representatives with the following information if you are not able to fill one out in the office or out by the drop box. Payments made through our website on E-Bill after 9:00 am will NOT to be downloaded again until 4:00 pm. If you have paid after 9:00 am and have been disconnected, you will owe a $50.00 Reconnection Fee during hours and $100.00 after hours before service can be reconnected. Follow this link to the Payment Arrangement Form