Frequently Asked Questions

Who is responsible for maintenance and repair of the sewer line to my house?

Each home’s toilets and drains lead out of the house in a sewer service or “lateral” line, which connects to a sewer main. The section of line from the house to the property line is the homeowner’s responsibility. Any back-ups or overflows coming from the sewer main line should be reported to the City immediately by calling Public Works at (972) 924-4510. If you are experiencing a sewage backup or unusual odor within your property or home, you are advised to contact a plumber. If your plumber finds that the blockage is beyond the property line, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.

My drains tend to get clogged, what can I do to keep them clear?

Keeping your drains clear does not have to involve chemicals or costly plumbing services. Keeping things out of the drain that do not belong there, such as grease, large food particles, and oils, will go a long way to keep your drain clean. A natural way to help prevent clogs is to pour 1 cup of baking soda down the drain, followed by ½ cup of vinegar once every 30 days. Wait 30 minutes without using the sink, then flush with hot water for 2 to 3 minutes. If clogged drains continue to be a problem despite proper drain care, call a certified plumber to clear your lines. If the plumber finds the clog is beyond your plumbing, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.

Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?

It doesn’t matter which drain you use, they are all connected to your lateral line, which ultimately moves wastewater from your property into a main line. Using your toilet or other drains as a garbage disposal will not only clog your drain but can also create a problem that backs up your neighbors’ plumbing as well.