Frequently Asked Questions

Your ambulance ride to the hospital may have been bumpy or uncomfortable because of the following:

• The patient cot has a thin, firm mattress that lies directly on an aluminum frame. Unfortunately, the cot must be firm for Anna crews to perform CPR on critically ill patients. 
• Crews respond to medical emergencies as quickly and safely as possible to provide timely, life-saving treatment. This requires vehicles with good road-handling characteristics. If these large and heavy vehicles had a softer, more spongy suspension, they would provide a smoother ride but they would not be safe to drive to the scene as quickly.

All Anna Fire Rescue personnel are dual-certified in fire suppression and emergency medical services. This means that Anna firefighters are capable of working on fire engines as well as ambulances. The fire engine or truck, which usually arrives first on the scene, carries all necessary equipment and medications to provide emergency medical treatment and advanced life support until the arrival of an ambulance. This ensures that emergency care is delivered to our community as quickly as possible. 

• All ambulance billing services for Anna Fire Rescue are provided by Emergicon, a third-party billing agency contracted by the City of Anna.
• To contact Emergicon, please call 1-877-602-2060 ext. 1611 or fax 1-800-608-9457.
• Medical records may be obtained by contacting Emergicon by email.
• HIPAA Privacy Practices.

All ambulance billing services for Anna Fire Rescue are provided by Emergicon, a third-party billing agency contracted by the City of Anna. To contact Emergicon, please call 1-877-602-2060 ext. 1611.