I am having trouble paying my bill, can I set up a payment arrangement, and how long can I extend it?

Each household is allowed four Payment Arrangements per year. The furthest you can extend your payment is one week past the disconnect date. *If your bill is due on the 15th of every month your cut off date is the 25th. Disconnection will be on the 26th. On the 16th day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. *If your bill is due on the 1st of every month your cut off date is the 10th. Disconnection will be on the 11th. On the 2nd day of the month your will receive late fees, regardless if you fill out and extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. When disconnect days fall on a weekend or holiday, Payments, Emails, Faxes, and Payment Arrangements must be in the Office or DROP BOX before your cut off date. You are also able to email any of the customer service representatives with the following information if you are not able to fill one out in the office or out by the drop box. Payments made through our website on E-Bill after 9:00 am will NOT to be downloaded again until 4:00 pm. If you have paid after 9:00 am and have been disconnected, you will owe a $50.00 Reconnection Fee during hours and $100.00 after hours before service can be reconnected. Follow this link to the Payment Arrangement Form

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1. How do I get new water service?
2. How do I disconnect water service?
3. Who offers cable, internet, phone and other similar services?
4. Why is my bill so high?
5. I am having trouble signing up for ebill pay?
6. Why does my ebill payment appear to have gone through twice?
7. I am having trouble paying my bill, can I set up a payment arrangement, and how long can I extend it?