Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Streets
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Streets
Street lights are installed by the developer of a neighborhood according to City standards outlined by ordinance.
Generally, one street light should be installed at each street intersection and additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart.
It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection.
If you believe our neighborhood does not meet these standards, please call Public Works at (972) 924-4510 and ask to speak with the Streets Division.
If the lights in your neighborhood do not meet City standards, the City will not install any additional lights, However, your homeowner’s association (HOA) may have additional lights installed, as long as they meet the spacing requirements outlined in City ordinance and the HOA pays for the additional lights.
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Streets
The City of Anna has many county roads which are known as mutual boundary roads.
What is a Mutual Boundary Road?A Mutual Boundary Road is a County Road which has partially been included into the City Limits. Some of the road is in the City of Anna, and some of the road is in Collin County Unincorporated.Who Maintains Mutual Boundary Roads?The maintenance of Mutual Boundary Roads is split based on the location of the specific section of road. You may see "County Maintenance Begins" and "County Maintenance Ends" signs posted by Collin County along a road. The City of Anna and Collin County do sometimes partner to complete maintenance and repair of a County Road together at the same time. However, due to budget processes for both the County and the City, this is not always possible. -
Streets
If the damage is within a driveway the homeowner is responsible for repairs. The city will schedule and prioritize repairs all other repairs as needed. Call (972) 924-4510 to report sidewalk damage.
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Streets
The City only owns and maintains trees within medians or City-owned parks. Maintenance of other trees is the responsibility of the property owner.
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Streets
Street light maintenance is based on the service area. Each subdivision is within either GCEC or Oncor service areas.
See the list below to determine which service area your neighborhood is in.
The City of Anna Maintains most GCEC streetlights. Below is a link for GCEC light outages, which will allow you to email City staff to report the outage. The link for Oncor will take you to the Oncor Website where you can report an outage in their service area.
GCEC: Report a street light outage
- Anna Town Square
- Avery Pointe Estates
- Camden Park
- Creekside
- East Fork Estates
- Lakeview Estates
- North Pointe Crossing
- Oak Hollow
- Park Place
- Pecan Grove
- Settlers Way (aka Stetson Ranch)
- Shadowbend
- Sweetwater Crossing
- Tara Farms
- The Falls
- The Villages of Hurricane Creek
- West Crossings - Phases 2-12
- Westfield
- Willow Creek
Oncor: Report a street light outage to Oncor- Downtown Anna
- Ferguson Parkway, south of White Street
- Green Meadows
- Meadow Ridge
- Slayter Creek Road
- West Crossing - Phase 1
- Wildwood
- Woods at Lindsey Place