More than 75% of all emergency calls involve EMS. City of Anna Emergency Medical Services include:
- Point of contact with the medical director and all hospitals to which we transport patients
- Maintenance and management of EMS protocols
- Review all EMS calls to manage compliance issues with protocols and effective delivery of EMS services
- Manage the Quality Assurance Program to make sure we identify quality issues that must be addressed on an individual, company or department basis
- Manage the Quality Improvement Program that is responsible for making sure the techniques, knowledge, skills and abilities of our EMS response personnel are up to expected standards
- Manage the EMS Training Program based on QA and QI results
- Represent the city / department to the Texas Department of State Health Services, Regional Trauma Council and other regulatory and oversight agencies and organizations
- Manage the pharmaceuticals and EMS supplies so we can account for all supplies and equipment necessary to deliver high-quality EMS services
- Review all EMS reports for proper reporting procedures and take corrective actions as needed
- Implement the directives of the medical director for changes to procedures, protocols and drugs that we are authorized to administer as well as other invasive and non-invasive medical procedures that are conducted in a pre-hospital environment
- Manage the certification and re-certification process of all TDSHS certified employees
Ambulance Billing
All ambulance billing services for Anna Fire Rescue are provided by Emergicon, a third-party billing agency contracted by the City of Anna. To contact Emergicon, please call 1-877-602-2060 ext. 1611 or fax 1-800-608-9457.
Ambulance Records
Medical records may be obtained by downloading this form and submitting to: Emergicon LLC, PO Box 180446, Dallas, Texas 75218 ATTN: Medical Records
HHSC Complaint
The most direct method of filing a complaint is to use the online system – https://txhhs.force.com/complaint. The complaint information is documented in an electronic tracking system. The person who files a complaint online receives an intake number immediately upon submission. To make a complaint via phone call toll-free 800-458-9858. Agents answer calls Monday through Friday from 7 a.m. - 7 p.m. If you call outside those hours, leave a message. An employee will call you back by the next workday. When leaving a message, please: state and spell your name, provide a daytime phone number, with area code, name and address of the provider and briefly tell us your complaint.
Anna Fire Department Complaint
You may file a complaint by downloading this form and hand deliver it to Assistant Fire Chief Thomas Brown at the Fire Administration office located at 305 S Powell Pkwy.