Reports
Standards of Cover
Anna Fire Rescue publishes a standard of response cover to outline the contract for services with the community. The document outlines varying levels of risk for emergency medical services, fire suppression, hazardous materials response, technical rescue, and swift water. For each community risk reduction program, the document identifies the critical tasks with each benchmark statement, the resources needed, the output of a three-axis risk scoring methodology, and the response time goals and performance gaps.
Emergency Services Consulting International (ESCI) was engaged by Anna Fire Rescue (AFR) in 2022 to provide a long-range plan for the delivery of fire and emergency services within the Department that will assist the agency in future efforts and planning. ESCI was then engaged for updating the report with current financial and service delivery conditions. This report serves as the culmination of the project and is configured as a long-range plan that evaluates current conditions, projects future growth, development, and service demands, and provides recommendations to enhance existing services or provide an equal level of service over the next 10 to 15 years.
2023/2024 Master Plan Supplemental Report
Ambulance Billing / Medical Records
- All ambulance billing services for Anna Fire Rescue are provided by Emergicon, a third-party billing agency contracted by the City of Anna.
- To contact Emergicon, please call 1-877-602-2060 ext. 1611 or fax 1-800-608-9457.
- Medical records may be obtained by contacting Emergicon by email.
- HIPAA Privacy Practices (PDF)
ISO Rating
ISO refers to the Insurance Services Office rating of a community. The Public Protection Classification, or PPC score ranges from 1 to 10 with the most desirable scores at the bottom of the scale. Currently, the City of Anna enjoys an ISO 2 rating.
The Insurance Services Office (ISO) rating is a reflection of our fire suppression and control resources and a lower rating is a better score. Some insurance companies use the ISO rating to set homeowners' insurance rates. A lower ISO rating may reduce insurance premiums for some homeowners.
Letter from State Fire Marshal. Print or email a copy to send to your insurance company.
Public Information Requests
Should you need a copy of a fire report or you're requesting public information, visit the PIR Portal.