Commendations and Complaints

We welcome your feedback 

The Anna Police Department is dedicated to providing the best police service possible to all Anna neighbors and visitors. Employees are carefully selected and trained to provide a high level of service to the community. We welcome and encourage all feedback. 

Employee Commendations 

Catch us in the act... If you see an Anna Police Department employee (sworn or non-sworn) exhibit outstanding behavior, tell the employee directly, as well as their supervisor and the police chief. 

Suggestions for ways to submit a commendation for an Anna Police Department employee:

• Write a letter to the Anna Police Department employee's supervisor, or directly to the Anna Police Chief. The address is 120 W. 7th St. Anna, Texas 75409.
• Send an email to: policecomments@annatexas.gov
• If you are unsure of the employee's name and still would like to have a commendation processed, call us at 972-924-2848 and ask to speak with an on-duty supervisor. 
  • Describe the employee, if a patrol officer, their vehicle number and/or license plate number to help us identify him/her.
  • List the specific actions or demeanor that impressed you.
  • Commendation letters are logged and placed in the employee's permanent personnel file. 

Employee Complaints

When a neighbor or visitor has a complaint against the Anna Police Department employee (sworn or non-sworn), the complaint is directed to the department's Internal Affairs Division and/or the Chief. Complaints may be filed at the Anna Police Department located at 120 W. 7th St. Anna, Texas 75409. Office hours are 8 a.m. to 5:00 p.m., Monday - Friday. If the office is closed, you may still file a complaint with a Police Department supervisor, who will then forward your report to the appropriate command-level officer. 

Anna Police Department Personnel Complaint Policy

Three ways to submit a complaint:

• Call: 972-924-2848
  • Request to speak with an Internal Affairs Investigator. If one is not available, your call will be returned as soon as one is available. 
• Write to us by ground mail or email
  • Send an email to policecomments@annatexas.gov 
  • Inbox is checked regularly by investigators. Upon review, you will be contacted acknowledging receipt of your complaint. 
• Visit the Anna Police Headquarters
  • Request a complaint form from the receptionist or an on-duty officer.
  • All written complaint forms will be submitted to the Internal Affairs Division.
  • Texas Law requires that all complaints against police officers be in writing and signed by the person making the complaint. A notarized complaint is preferred, but not required. 
  • Complaints must be made within 30 days of the incident unless special circumstances exist. 
  • The complainant must file the complaint: other persons involved may give statements as witnesses when contacted by an Internal Affairs Investigator. 
  • The Internal Affairs Investigator will ensure that a thorough investigation of your complaint is conducted. 
  • A police employee must be given a copy of the complaint before any disciplinary action is taken. When the investigation is completed, the complainant will be notified of the results and action taken. 
  • When the investigation is completed, the complainant will be notified of the results and action taken. 

Anna Police Department Complaint Form

False Complaints 

Filing a false complaint against a police employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath or swears to the truth of a false statement previously made under oath, a person may be arrested, charged, and if found guilty may be punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.