Utility Billing Payment Options

Utility Billing provides multiple options for neighbors to pay their utility bills. View details about each payment option below. 

Anna Launches New Online Portal

The City of Anna is providing easier ways to pay and view your water bill with the launch of InCode. The new system launched in January 2022 offers improved online payment options and real-time consumption data from your utility smart meter system. 

You’ll need your account number and last water bill amount to set up your online account in the new web portal. Benefits of creating an online account include:

  • Store multiple payment methods
  • View and print bills
  • Auto-pay enrollment
  • Opt for E-bills

If you do not have your account number or most recent bill amount, you may contact our office by phone at 972-924-3325 or by email


  • If you're an existing auto-draft customer, your information will stay current through the transition to the new InCode system and you will not need to make changes. 
  • The outdoor Kiosk is closed until further notice. 
  • Water usage tracking via WaterSmart is temporarily down until further notice. 

Coming soon: interactive voice responsive payment by phone.

Disconnected Service

If your service has been disconnected you will need to contact our office at 972-924-2432. A $50 reconnect fee will need to be paid before service will be reconnected. 


If you use the afterhours service, a $100 reconnect fee must be paid. Contact after hours 214-585-7725.

Choose a Payment Option

Pay Online

Neighbors may make a one-time payment, set up recurring payments and more via our online portal

To set up your online account, you will need your new account number and last water bill amount. If you need your account number or last bill amount, please contact our office by phone at 972-924-3325 or by email

Pay in Person

Neighbors may pay in person with cash, check, money order, or by credit card. 

Pay by Mail

Neighbors can also pay by mail. To pay your utility bill by mail, please send appropriate payment to: 

PO Box 776, Anna, TX 75409

Pay by Dropbox 

Neighbors can pay using the Utility Billing dropbox located at 101 S. Powell Parkway on the Southside of the Police Department building. All payments will be checked at 8:00 AM and everything else will be processed the next business day. 

Utilize Payment Kiosk 

**Temporarily closed until further notice.**

Utility Billing offers a payment kiosk outside of their building for neighbors' convenience. The kiosk is located on the Southside of the Police Department building at 101 S Powell Pkwy. If you have your bill with you, it's easy to look up and pay. If you don't have your bill with you, you can look it up by your last name and street number. 

As an important note, the kiosk will take all forms of payment but will not give change back. All changes will be credited to your next Utility bill.

ACH Draft 

ACH/EFT Utility Payments directly deduct your utility bill payment automatically from your bank account each month. Your bank account is charged the full amount of your City of Anna Utility Bill monthly on the due date (or the nearest business day thereafter). The process of setting up a bank draft will take two billing cycles to complete. The first billing cycle will be set up as a “Pre-Note” and go through your bank as a $0.00 amount. This allows the City to verify bank account and routing numbers. The second billing cycle will go through as a “Draft” for the full amount of the water bill. When it goes through as a “Draft” you will receive your water bill with “Draft Do Not Pay” typed on the bill.

Sign Up for ACH Draft.


Neighbors can also utilize electronic bill pay through their bank. Please be sure that all payments are made 5 Business days before your bill is due to ensure proper delivery and processing. The City of Anna is not responsible if the payment is received late.