Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Show All Answers
The Subdivision Regulations (Part III-A of the Code of Ordinance) apply to all property within the corporate limits of the city of Anna as well as areas outside of the corporate limits of the city, but within the extraterritorial jurisdiction (ETJ) of the city. The subdivision or platting process can take one month to several months depending on many factors. Please call the Development Services Department at 972-924-2616 to discuss in more detail.
Start by checking with Collin County Central Appraisal District (www.collincad.org). Once on the website click on the Property Records search option which gives you the option to search for real property by account number, address or owner name. Once you have found the property, open the record and look beneath the owner’s name, mailing address and location, and look at the legal description. If the description includes a subdivision name as well as lot and block, it is likely that the property is platted. If the description includes information such as tracts or abstract, it is likely that the property is not platted. To view the plat or abstract map, you can also click Plat Map or Plat Map Image beneath the Maps and Forms section of the property page. Please contact the Development Services Department at 972-924-2616 to verify whether or not your property is platted.
Extraterritorial jurisdiction (ETJ) means all land situated within one mile in all directions from the corporate boundary of the city and its extensions, and which is not in conflict with the ETJ of another municipality, or with any duly executed boundary agreement with another incorporated municipality. A city’s ETJ is essentially the area outside a city’s corporate limits but within the ultimate planning area. Generally, it can be thought of as a ring around Anna which enables the city to regulate subdivision of land, however, it does not allow for zoning regulation.
Public records, City Council resolutions and ordinances, and other information can be requested and tracked online. Visit the Public Information/Records Request page for more information.
Information on the City of Anna's boards and commissions can be found on the Boards and Commissions page and on the Board Application Form.
You can visit the Collin County Voter Registration website for a copy of your voter registration. To vote on election day, you will be required to present photo identification. You will find a list of acceptable IDs on the Collin County website as well.
The City of Anna operates under a council-manager form of government as approved by voters in 2005 through the adoption of the City Charter. The Mayor and six Council Members are elected at-large for three-year staggered terms. To learn more about City Council elections, visit the elections page.
Visit the Collin County Elections Administration website for information and an up to date listing of officials.
A Code Compliance Officer is a person authorized by the City Council to perform the duties prescribed in the Code of Ordinances. These duties include: routine inspections of properties located within the city limits; issue all necessary notices or orders to ensure compliance with the Code of Ordinances; shall keep official records of all business and activities of the department specified in the provisions of the Code of Ordinances.
Once a violation is discovered, a letter is sent to the property owner of record (all property owner information is researched through Collin County Appraisal District www.collincad.org). The property owner is given ten (10) days to correct the violation. If the violation is not corrected within the allotted time, a citation is sent to the property owner. The Code Compliance Officer will continue to monitor the situation and cite the property owner until the violation is corrected.
The letter should explain what the violation is, and what needs to be done to correct it. If you have any questions, or feel you have received the letter in error, please contact Code Compliance at 972-924-3325.
The letter included with the citation will explain why the citation was sent out. Normally it means that a violation was not corrected within the allotted time given. If you receive a citation, you should correct the violation as soon as possible. At the bottom of the citation are instructions for contacting the Municipal Court. If you have any questions, you can contact Code Compliance at 972-924-3325.
To report a possible violation, you can call 972-924-3325 and speak with a Code Enforcement Officer. You may also leave a message if no one is available to answer your call. You can also fill out the Code Violation Complaint Form on the city website. All reports of possible violations will be followed up with an inspection of the property in question.
The Code of Ordinances (Property Maintenance Codes, Zoning Ordinance, Sign Regulations, etc.) can be found on the website under City Ordinances.
You can determine the zoning of a property by looking at the zoning map (on website) Then refer to the Code of Ordinances (Article 9.04 Zoning Ordinance) for District Regulations. Additionally, you can call the Planning and Development Department or send an email to a Planner (see staff directory) if you need additional information regarding zoning.
There are no zoning districts in the ETJ. The city’s zoning authority does not extend to its ETJ. However, the city’s Subdivision Regulations do extend to the ETJ.
One of the principal functions of municipal government is to encourage citizen participation within the framework of local government operations and decision making. During a public hearing, the applicant and people in favor of or opposed to the zoning request may present their views. In addition to speaking at the public hearing, you may also send letters to the Commission and Council either directly or through the Planning and Development Office, or you may discuss the case with the Planning and Development Staff. A petition is a more formal process of registering your support for or opposition to a zoning request. A petition may influence the Planning and Zoning Commission and/or the City Council’s decision. A petition becomes a permanent part of the case and must be filed with staff. Regardless of the type of petition, there is no legal effect on the Planning and Zoning Commission’s vote. A simple majority vote recommending approval or denial of a zoning request is all that is required of the Commission. However, the Commission’s decision may be influenced by petitions of support or opposition. Petitions of support may influence final Council action, but they have no legal effect. Petitions of opposition submitted to staff, that are properly notarized and meet state and local criteria will invoke a required three-fourths vote of approval to permit a change. In order to invoke the mandatory three-fourths approval, the petition must be signed by the owners of at least 20 percent of either:
Yes, each request for an incentive is handled specific to the requestor. To learn more contact Joey Grisham at email@example.com or Taylor Lough at firstname.lastname@example.org
The City of Anna has 15,010 residents and is one of the fastest-growing cities in North Texas. Since 2010, Anna has experienced an 82% growth in population.
The city of Anna's sales tax rate 8.25% :
State of Texas sales tax 6.25%
City Standard General Fund sales tax 1.25%
Anna Community Development Corporation Sales Tax .75%
Anna Economic Development Corporation Sales Tax 0.0%
The City of Anna’s sales tax rate is 8.25%. The sales tax consists of the following:
The State of Texas receives 6.25% of the sales tax allocation.
The City’s General Fund allocation is 1.25% with .25% being dedicated to street projects.
The Anna Community Development receives an allocation of .75%.
The City of Anna’s 2018 property tax rate is .591288 per $100 of valuation. The rate is broken down to support the General Fund (maintenance and operations or M&O) and debt service (interest and sinking or I&S). The current rates are as follows:
M&O rate: 0.428122
I&S rate: 0.163166
The average taxable value on a home in the City of Anna for 2018 is approximately $204,258. Taxes for the average home are approximately $1,208.
1. Speed bumps slow down emergency vehicles. It is estimated that each hump would delay emergency vehicles 10 to 15 seconds.2. Other cities have been held liable for damage caused by speed bumps.3. Speed bumps do not always have the intended effect as drivers tend to speed up between them which creates an additional danger and nuisance.4. Speed bumps tend to be divisive within neighborhoods. Drivers will usually look for alternate routes to avoid them which increases traffic (and speeds) on adjacent and nearby streets.
We only accept applications for positions currently posted online. All applications must be submitted through our city online system; incomplete applications will not be considered.
Yes, you will need to submit an employment application for each position.
We do not accept electronic/paper resumes without an employment application. You can add a resume to an employment application if you wish to do so.
Yes, all applicants will be informed in writing as to the status of the position.
All current positions will be posted on the Employment Opportunities page of the city’s website. You also have the option to subscribe with an email to our job alerts for when a position is posted.
Please visit our Reservations and Applications webpage.
City parks can be used for special events! You will need to need to fill out the Special Event application, receive approval from the Parks Board and City Council. Give the Neighborhood Services Team a call at (214) 831-5333 to help guide you through the process.
Addresses are assigned by the city of Anna Planning and Development Department after lots have been platted. Please contact the Planning and Development Department at 972-924-3325.
Visit the Police Department Records webpage.
If you filed a police report, you can have an electronic copy of the public version. Complete the online request form. There is no fee for this service unless you are a third party.
The presence of calcium can build up over time in water heaters, on faucet heads and showerheads. The build-up looks similar to a white/grey/light brown "scale." The scale is formed when the heat energy inside a water heater separates calcium from the water. Calcium deposits will accumulate on the heat exchangers over time and, if left unchecked, will lower your water heater's efficiency and reduce pressure in hot water lines. The issue is more pronounced in tankless water heaters, where the heating elements work at a much higher temperature to provide instant heat to the water passing through the tank. In addition, the lack of a tank means that this build-up will be more likely to impact your system if not addressed every year with proper maintenance.
Street lights are installed by the developer of a neighborhood according to City standards outlined by ordinance. Generally, one street light should be installed at each street intersection and additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart. It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection. If you believe our neighborhood does not meet these standards, please call Public Works at (972) 924-4510 and ask to speak with the Streets Division. If the lights in your neighborhood do not meet City standards, the City will not install any additional lights, However, your homeowner’s association (HOA) may have additional lights installed, as long as they meet the spacing requirements outlined in City ordinance and the HOA pays for the additional lights.
If the damage is within a driveway the homeowner is responsible for repairs. The city will schedule and prioritize repairs all other repairs as needed. Call (972) 924-4510 to report sidewalk damage.
The City only owns and maintains trees within medians or City-owned parks. Maintenance of other trees is the responsibility of the property owner.
To report a Street Light Outage you must notify the Electrical Provider for your area. Below is a list of Electric Service Providers by Neighborhood:
GCEC: Report a street light outageCreeksideThe FallsMeadow RidgeNorth Pointe CrossingOak HollowPecan HollowSettlers Way (aka Stetson Ranch)Sweetwater CrossingTara FarmsWestfieldWillow CreekAnna Town SquareAvery Pointe
Oncor: Report a street light outage to OncorWest Crossing"Original Anna"
To get new water service, fill out the establish water service form.
To disconnect water service, fill out the disconnect water service form.
For those services in Anna, view our list of helpful telephone numbers page.
There are many reasons why your bill can be higher than expected. The most common reasons are due to the number of people living in the house or a leak on the property. It is also very important that you are aware of your consumption. If you disagree or are unaware of the amount of water you are using, we suggest that you take readings on your meter to make sure that they are following in line with the readings printed on your bills. It is also important to be conservative with your water consumption. The average person uses over 50 gallons of water per day. Up to 2 gallons of water are wasted alone just by leaving the faucet running while you brush your teeth. If you brush twice daily, that equals 120 gallons per month. Now, you can multiply that by the number of people living in your home. There are many ways to conserve water, and you are helping the environment, and your wallet!
Take a minute to view 100+ ways to conserve water and review the city's water conservation measures.
Setup an account and view your city water consumption through our WaterSmart portal. This tool can help you detect a leak and view your usage.
When registering for eBill pay, you will need to enter your account number exactly as is, including the decimal and the zeros. You will also need your pin number which will be located above the account number box as seen in the image below. You can also call us and we will provide you with your PIN number.
In order for your payment to go through, you will receive a confirmation number and if it prompts you to enter it again STOP! Do not enter it again because there was a problem with the first payment.
Each household is allowed four Payment Arrangements per year. The furthest you can extend your payment is one week past the disconnect date. *If your bill is due on the 15th of every month your cutoff date is the 25th. Disconnection will be on the 26th. On the 16th day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. *If your bill is due on the 1st of every month your cutoff date is the 10th. Disconnection will be on the 11th. On the 2nd day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied.
Payments, Emails, Faxes, and Payment Arrangements must be in the Office or DROP BOX before your cutoff date. You are also able to email any of the customer service representatives with the following information if you are not able to fill one out in the office or out by the drop box. If you have paid on or after your cutoff date and have been disconnected, you will owe a $50.00 Reconnection Fee during hours and $100.00 after hours before service can be reconnected. View the Payment Arrangement Form.
Who is responsible for maintenance and repair of the sewer line to my house?
Each home’s toilets and drains lead out of the house in a sewer service or “lateral” line, which connects to a sewer main. The section of line from the house to the property line is the homeowner’s responsibility. Any back-ups or overflows coming from the sewer main line should be reported to the City immediately by calling Public Works at (972) 924-4510. If you are experiencing a sewage backup or unusual odor within your property or home, you are advised to contact a plumber. If your plumber finds that the blockage is beyond the property line, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.
My drains tend to get clogged, what can I do to keep them clear?
Keeping your drains clear does not have to involve chemicals or costly plumbing services. Keeping things out of the drain that do not belong there, such as grease, large food particles, and oils, will go a long way to keep your drain clean. A natural way to help prevent clogs is to pour 1 cup of baking soda down the drain, followed by ½ cup of vinegar once every 30 days. Wait 30 minutes without using the sink, then flush with hot water for 2 to 3 minutes. If clogged drains continue to be a problem despite proper drain care, call a certified plumber to clear your lines. If the plumber finds the clog is beyond your plumbing, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.
Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?
It doesn’t matter which drain you use, they are all connected to your lateral line, which ultimately moves wastewater from your property into a main line. Using your toilet or other drains as a garbage disposal will not only clog your drain but can also create a problem that backs up your neighbors’ plumbing as well.
Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Public Works at (972) 924-4510 or call (214) 585-7725 after normal business hours.
Much like an automobile or other mechanical device, the meter slows down with age. While the meter may slow down and under register use, it cannot over register as its mechanical parts are not capable of speeding up or registering a significantly higher reading than actual usage. If your water bill shows a dramatic increase over the previous year’s usage, and usage patterns have not changed (i.e. new pool, increase in house members) please call Utility Billing at (972) 924-2432. You can also go to the www.annatexas.gov, click on online payments then select View my water usage.
The City of Anna gets its water from a combination of ground and surface water sources. The groundwater is provided by seven City-owned wells. The purchased surface water is from the Greater Texoma Utility Authority (GTUA) through a joint agreement with the North Texas Municipal Water District (NTMWD).
Our outdoor watering/irrigation ordinance prohibits the watering of lawns from 10 AM to 6 PM from April 1st through October 31st of each year. (Sec. 12.08.031 Lawn and Landscape Irrigation)
Locate the meter box in your yard (usually in the front, under a circular metal or rectangular plastic lid). If the leak occurs between the street and the meter box, the leak is the City’s responsibility. Please call (972) 924-4510 to report the leak or call (214) 585-7725 after normal business hours. If the leak occurs between the meter box and your faucet, the leak is the homeowner’s responsibility. In this case you should call a certified plumber as soon as possible.
Flushing dead end mains is a state mandated maintenance and water quality requirement.
If you notice what appears to be a water leak, please contact the Public Works Department at (972) 924-4510 or (214) 585-7725 after normal business hours.
Soft water is water that contains low concentrations of calcium and magnesium ions. Soft water naturally occurs where the rainfall and the drainage basins are formed of hard, impervious and calcium poor rocks.
Click here for a list of tips on how to conserve in and around the house.