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M&O rate: 0.532341I&S rate: 0.106659
1. Speed bumps slow down emergency vehicles. It is estimated that each hump would delay emergency vehicles 10 to 15 seconds.2. Other cities have been held liable for damage caused by speed bumps.3. Speed bumps do not always have the intended effect as drivers tend to speed up between them which creates an additional danger and nuisance.4. Speed bumps tend to be divisive within neighborhoods. Drivers will usually look for alternate routes to avoid them which increases traffic (and speeds) on adjacent and nearby streets.
First, the City recommends that the offended party talk with the neighbor. If you are not comfortable talking to the neighbor or you are unable to get some relief, contact the Police Department when the noise is taking place by calling 972-547-5350. An Officer will be sent out to meet with you, and you can point out the offending address. That way the neighbor can be made aware that their noise is offending someone.
If that does not resolve the issue, loud noise violations are filed directly by the offended citizen in the Municipal Court. The complaint form for the offended party to fill out is available below. Simply print the form/fill it out, but leave it unsigned. Bring the completed (unsigned ) form during normal business hours to the City Annex/Police Department (101 S Powell Pkwy) and you will swear to and sign the form in front of a Notary Public at the Court. It will then take some time to process the complaint, set up hearing dates, etc. (Note: Before driving over, call 972-924-3325 to make sure there is someone at the Court that can help you.)
If you decide to file a complaint, please remember to document all dates and times that you are offended. Video or audio recording of the offense(s) should help you with your case should it go to trial in the Municipal Court. Complaint Form Click Here
Follow this link to the new water service form
Follow this link to the disconnect form
Here is a list of helpful telephone numbers.
There are many reasons why your bill can be higher than expected. The most common reasons are due to the number of people living in the house or a leak on the property. To check for a leak, turn off all the taps in your house, look at your meter and if it is still turning, chances are you have a leak somewhere. If you have a leak you will need to contact a plumber to have it repaired. It is also very important that you are aware of your consumption. If you disagree or are unaware of the amount of water you are using, we suggest that you take readings on your meter to make sure that they are following in line with the readings printed on your bills. It is also important to be conservative with your water consumption. The average person uses over 50 gallons of water per day. Up to 2 gallons of water are wasted alone just by leaving the faucet running while you brush your teeth. If you brush twice daily, that equals 120 gallons per month. Now, you can multiply that by the number of people living in your home. There are many ways to conserve water, and you are helping the environment, and you wallet! Click here for 100 ways to conserve water: http://www.wateruseitwisely.com/100-ways-to-conserve/index.php
When registering on ebill you will need to enter your account number exactly as is, including the decimal and the zeros. You will also need your pin number which will be located in the middle where the crease is, you can also call us and we will porovide you with your PIN.
In order for your payment to go through, you will receive a confirmation number and if it prompts you to enter it again STOP! Do not enter it again because there was a problem with the first payment.
Each household is allowed four Payment Arrangements per year. The furthest you can extend your payment is one week past the disconnect date. *If your bill is due on the 15th of every month your cut off date is the 25th. Disconnection will be on the 26th. On the 16th day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. *If your bill is due on the 1st of every month your cut off date is the 10th. Disconnection will be on the 11th. On the 2nd day of the month your will receive late fees, regardless if you fill out and extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. When disconnect days fall on a weekend or holiday, Payments, Emails, Faxes, and Payment Arrangements must be in the Office or DROP BOX before your cut off date. You are also able to email any of the customer service representatives with the following information if you are not able to fill one out in the office or out by the drop box. Payments made through our website on E-Bill after 9:00 am will NOT to be downloaded again until 4:00 pm. If you have paid after 9:00 am and have been disconnected, you will owe a $50.00 Reconnection Fee during hours and $100.00 after hours before service can be reconnected. Follow this link to the Payment Arrangement Form