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The board information and the application can be found on the Government/Boards and Commissions.
The City of Anna operates under a council-manager form of government as approved by voters in 2005 through the adoption of the City Charter. The Mayor and six Council Members are elected at-large for three-year staggered terms. For more information
A Code Compliance Officer is a person authorized by the City Council to perform the duties prescribed in the Code of Ordinances. These duties include: routine inspections of properties located within the city limits; issue all necessary notices or orders to ensure compliance with the Code of Ordinances; shall keep official records of all business and activities of the department specified in the provisions of the Code of Ordinances.
Once a violation is discovered, a letter is sent to the property owner of record (all property owner information is researched through Collin County Appraisal District www.collincad.org). The property owner is given ten (10) days to correct the violation. If the violation is not corrected within the allotted time, a citation is sent to the property owner. The Code Compliance Officer will continue to monitor the situation and cite the property owner until the violation is corrected.
The letter should explain what the violation is, and what needs to be done to correct it. If you have any questions, or feel you have received the letter in error, please contact the Code Compliance Dept. at 972.924.3325
The letter included with the citation will explain why the citation was sent out. Normally it means that a violation was not corrected within the allotted time given. If you receive a citation, you should correct the violation as soon as possible. At the bottom of the citation are instructions for contacting the Municipal Court. If you have any questions, you can contact the Code Compliance Dept. at 972.924.3325.
To report a possible violation, you can call 972.924.3325 and speak with the Code Enforcement Officer. You may also leave a message if no one is available to answer your call. You can also print out the Code Violation Complaint Form and return it to our office by email, regular mail, or fax (972.924.2620). All reports of possible violations will be followed up with an inspection of the property in question.
Yes, each request for an incentive is handled specific to the requestor. To learn more contact Joey Grisham at firstname.lastname@example.org or Taylor Lough at email@example.com
The City of Anna has 15,010 residents and is one of the fastest-growing cities in North Texas. Since 2010, Anna has experienced an 82% growth in population.
The city of Anna's sales tax rate 8.25% :
State of Texas sales tax 6.25%
City Standard General Fund sales tax 1.25%
Anna Community Development Corporation Sales Tax .75%
Anna Economic Development Corporation Sales Tax 0.0%
The City of Anna’s sales tax rate is 8.25%. The sales tax consists of the following:
The State of Texas receives 6.25% of the sales tax allocation.
The City’s General Fund allocation is 1.25% with .25% being dedicated to street projects.
The Anna Community Development receives an allocation of .75%.
The City of Anna’s 2018 property tax rate is .591288 per $100 of valuation. The rate is broken down to support the General Fund (maintenance and operations or M&O) and debt service (interest and sinking or I&S). The current rates are as follows:
M&O rate: 0.428122
I&S rate: 0.163166
The average taxable value on a home in the City of Anna for 2018 is approximately $204,258. Taxes for the average home are approximately $1,208.
1. Speed bumps slow down emergency vehicles. It is estimated that each hump would delay emergency vehicles 10 to 15 seconds.2. Other cities have been held liable for damage caused by speed bumps.3. Speed bumps do not always have the intended effect as drivers tend to speed up between them which creates an additional danger and nuisance.4. Speed bumps tend to be divisive within neighborhoods. Drivers will usually look for alternate routes to avoid them which increases traffic (and speeds) on adjacent and nearby streets.
First, the City recommends that the offended party talk with the neighbor. If you are not comfortable talking to the neighbor or you are unable to get some relief, contact the Police Department when the noise is taking place by calling 972-547-5350. An Officer will be sent out to meet with you, and you can point out the offending address. That way the neighbor can be made aware that their noise is offending someone.
If that does not resolve the issue, loud noise violations are filed directly by the offended citizen in the Municipal Court. The complaint form for the offended party to fill out is available below. Simply print the form/fill it out, but leave it unsigned. Bring the completed (unsigned ) form during normal business hours to the City Annex/Police Department (101 S Powell Pkwy) and you will swear to and sign the form in front of a Notary Public at the Court. It will then take some time to process the complaint, set up hearing dates, etc. (Note: Before driving over, call 972-924-3325 to make sure there is someone at the Court that can help you.)
If you decide to file a complaint, please remember to document all dates and times that you are offended. Video or audio recording of the offense(s) should help you with your case should it go to trial in the Municipal Court. Complaint Form Click Here
Please fill out the reservation form and return it to the Planning Office at 3223 N. Powell Parkway along with your deposit. Call 972-924-2616 if you have questions.
How do I get a street light added to my residential street?
Street lights are installed by the developer of a neighborhood according to City standards outlined by ordinance. Generally, one street light should be installed at each street intersection and additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart. It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection. If you believe our neighborhood does not meet these standards, please call Public Works at (972) 924-4510 and ask to speak with the Streets Division. If the lights in your neighborhood do not meet City standards, the City will not install any additional lights, However, your homeowner’s association (HOA) may have additional lights installed, as long as they meet the spacing requirements outlined in City ordinance and the HOA pays for the additional lights.
Who is responsible for maintaining the sidewalks?
If the damage is within a driveway the homeowner is responsible for repairs. The city will schedule and prioritize repairs all other repairs as needed. Call (972) 924-4510 to report sidewalk damage.
Who is responsible for tree trimming?
The City only owns and maintains trees within medians or City-owned parks. Maintenance of other trees is the responsibility of the property owner.
To report a Street Light Outage you must notify the Electrical Provider for your area. Below is a list of Electric Service Providers by Neighborhood:
GCEC: Report a street light outageCreeksideThe FallsMeadowridgeNorth Pointe CrossingOak HollowPecan HollowSettlers Way (aka Stetson Ranch)Sweetwater CrossingTara FarmsWestfieldWillow CreekAnna Town SquareAvery Pointe
Oncor: Report a street light outage to OncorWest Crossing"Original Anna"
Follow this link to the new water service form
Follow this link to the disconnect form
Here is a list of helpful telephone numbers.
There are many reasons why your bill can be higher than expected. The most common reasons are due to the number of people living in the house or a leak on the property. It is also very important that you are aware of your consumption. If you disagree or are unaware of the amount of water you are using, we suggest that you take readings on your meter to make sure that they are following in line with the readings printed on your bills. It is also important to be conservative with your water consumption. The average person uses over 50 gallons of water per day. Up to 2 gallons of water are wasted alone just by leaving the faucet running while you brush your teeth. If you brush twice daily, that equals 120 gallons per month. Now, you can multiply that by the number of people living in your home. There are many ways to conserve water, and you are helping the environment, and your wallet!
Click here for 100 ways to conserve water
Click here to view your consumption and setup your account with the city through our WaterSmart portal. This tool can help you detect a leak and view your usage.
When registering on ebill you will need to enter your account number exactly as is, including the decimal and the zeros. You will also need your pin number which will be located above the account number box as seen in the image below, you can also call us and we will provide you with your PIN number.
In order for your payment to go through, you will receive a confirmation number and if it prompts you to enter it again STOP! Do not enter it again because there was a problem with the first payment.
Each household is allowed four Payment Arrangements per year. The furthest you can extend your payment is one week past the disconnect date. *If your bill is due on the 15th of every month your cut off date is the 25th. Disconnection will be on the 26th. On the 16th day of the month you will receive late fees, regardless if you fill out an extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. *If your bill is due on the 1st of every month your cut off date is the 10th. Disconnection will be on the 11th. On the 2nd day of the month your will receive late fees, regardless if you fill out and extension. If your payment arrangement has not been met by the date you asked for, service will be disconnected the next day and a $50.00 Reconnection Fee will be applied. When disconnect days fall on a weekend or holiday, Payments, Emails, Faxes, and Payment Arrangements must be in the Office or DROP BOX before your cut off date. You are also able to email any of the customer service representatives with the following information if you are not able to fill one out in the office or out by the drop box. Payments made through our website on E-Bill after 9:00 am will NOT to be downloaded again until 4:00 pm. If you have paid after 9:00 am and have been disconnected, you will owe a $50.00 Reconnection Fee during hours and $100.00 after hours before service can be reconnected. Follow this link to the Payment Arrangement Form
Who is responsible for maintenance and repair of the sewer line to my house?
Each home’s toilets and drains lead out of the house in a sewer service or “lateral” line, which connects to a sewer main. The section of line from the house to the property line is the homeowner’s responsibility. Any back-ups or overflows coming from the sewer main line should be reported to the City immediately by calling Public Works at (972) 924-4510. If you are experiencing a sewage backup or unusual odor within your property or home, you are advised to contact a plumber. If your plumber finds that the blockage is beyond the property line, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.
My drains tend to get clogged, what can I do to keep them clear?
Keeping your drains clear does not have to involve chemicals or costly plumbing services. Keeping things out of the drain that do not belong there, such as grease, large food particles, and oils, will go a long way to keep your drain clean. A natural way to help prevent clogs is to pour 1 cup of baking soda down the drain, followed by ½ cup of vinegar once every 30 days. Wait 30 minutes without using the sink, then flush with hot water for 2 to 3 minutes. If clogged drains continue to be a problem despite proper drain care, call a certified plumber to clear your lines. If the plumber finds the clog is beyond your plumbing, call Public Works at (972) 924-4510 or (214) 585-7725 after normal business hours.
Can I flush items down the toilet such as oils that are not supposed to go down the sink drain?
It doesn’t matter which drain you use, they are all connected to your lateral line, which ultimately moves wastewater from your property into a main line. Using your toilet or other drains as a garbage disposal will not only clog your drain but can also create a problem that backs up your neighbors’ plumbing as well.
How do I report an issue with our system, such as a water leak or sewer backup?
Report an emergency water main break, clogged or overflowing sewer main, or leaking water meter or hydrant to Public Works at (972) 924-4510 or call (214) 585-7725 after normal business hours.
What if I suspect my water meter is reading incorrectly?
Much like an automobile or other mechanical device, the meter slows down with age. While the meter may slow down and under register use, it cannot over register as its mechanical parts are not capable of speeding up or registering a significantly higher reading than actual usage. If your water bill shows a dramatic increase over the previous year’s usage, and usage patterns have not changed (i.e. new pool, increase in house members) please call Utility Billing at (972) 924-2432. You can also go to the www.annatexas.gov, click on online payments then select View my water usage.
Where does Anna’s water come from?
The City of Anna gets its water from a combination of ground and surface water sources. The groundwater is provided by seven City-owned wells. The purchased surface water is from the Greater Texoma Utility Authority (GTUA) through a joint agreement with the North Texas Municipal Water District (NTMWD).
Do we have watering restrictions every year, or just during a drought? What are the rules?
Our outdoor watering/irrigation ordinance prohibits the watering of lawns from 10 AM to 6 PM from April 1st through October 31st of each year. (General Ordinances, Section 16. Lawn and Landscape Irrigation)
Who is responsible for my water leak?
Locate the meter box in your yard (usually in the front, under a circular metal or rectangular plastic lid). If the leak occurs between the street and the meter box, the leak is the City’s responsibility. Please call (972) 924-4510 to report the leak or call (214) 585-7725 after normal business hours. If the leak occurs between the meter box and your faucet, the leak is the homeowner’s responsibility. In this case you should call a certified plumber as soon as possible.
If we are supposed to be conserving water, why do city employees open hydrants and allow water to run into the streets?
Flushing dead end mains is a state mandated maintenance and water quality requirement.
Who do I call if I suspect there is a water leak?
If you notice what appears to be a water leak, please contact the Public Works Department at (972) 924-4510 or (214) 585-7725 after normal business hours.
Why is the water soft?
Soft water is water that contains low concentrations of calcium and magnesium ions. Soft water naturally occurs where the rainfall and the drainage basins are formed of hard, impervious and calcium poor rocks.
What are some things I can do to conserve water?
Click here for a list of tips on how to conserve in and around the house.